Shipping & Return Policy

Return Policy (Online orders)

 

Thank you for shopping with Le Pink Chateau! We hope you love all your items. If in case an item(s) does not work out please contact us to request a return.

Please note all returns and Cancellations are for store credit only. 

 

Items excluded from returns: 

  • Sale items and Clearance are final sale.
  • Bodysuits & Swimwear
  • Accessories (Handbags, Jewelry, belts etc.)
  • Cosmetics
  • Intimates, Shape-wear, Undergarments
  • White garments
  • Gift Cards
  • Items marked final sale

 

To be eligible for an exchange your item(s) must be unused/unwashed in the same condition that you received it no stains, or damages. Items must also have original tags attached. Any items returned without tags, washed, damaged, with any signs of use, or  arriving past the 14 day threshold will be subject to 10-50% restocking fee or may not be accepted.

 

To start the return process please contact us within 5 days of delivery via email to support@pink-chateau.com along with your order # and reason for return. 

Following approved return request please mail item(s) to:

 

Le Pink Chateau

600 N Prospect Suite B 

Porterville CA 93257

 

Please include insurance and signature to ensure your return is not lost or stolen.

Once return is shipped please email your tracking number along with order # include your invoice with your order. Allow 2-3 business days for you to receive your store credit in a form of an e-gift card or code.

(Please do not send back items without approved return request)

Your item will not be accepted without approval.

 

Please note that the customer is responsible for paying all shipping fees. Shipping fees are non-refundable. For help or questions with your order please contact us support@pink-chateau.com or call during store hours (559) 403-9270. Thank you!

 

Hours of Operation:

Monday-Thursday 11:00am-6:30pm

Friday & Saturday 10:30am-7:30pm

Sunday 10:30am-4:30pm

 

 

Cancellations:

Please note cancellations are for store credit only. If you would like to cancel an order please contact us as soon as possible before it is shipped out.

Once you receive a shipping confirmation email, we cannot guarantee that your request will be fulfilled since it may have been picked up by usps.

Please note your order may be canceled if you use a different shipping & billing address or someone else's card we ask our customers to add in comment section the relationship with the card holder and contact info just in case we need to verify the purchase if no info was entered we will contact you via email if there is no response in 3 days we will have to cancel your order.

 

Return Policy (Store Purchases &
Store pick ups)

 

In-store pick ups you have 9 days (from date ordered) to exchange.

Store purchases have 9 days from date of purchase 

Items excluded from returns: 

Sale items and Clearance are final sale purchases made with discount codes. Bodysuits, Leggings, Accessories, Cosmetics, and White clothing.  Intimates, Shape-wear, Undergarments, Swimwear, Accessories, White garments, Gift Cards.

 

All exchanges are for credit and exchange only, we do not offer money back.

Sizes may be exchanged for dresses & shoes for store pick ups only if no promo codes were applied please try dresses/shoes on before leaving the store they will be considered final sale once taken home.

 All exchanges are FINAL SALE. 

 

Shipping Info:

We offer 3 shipping options First Class (5-7 Business days) Priority (3-4 Business days) and Expedited 1 day shipping.This is just an estimate in most cases orders are processed same day if placed before 3:00pm PST please allow 24 hours for your order to show updates. To ensure that your package is properly delivered and you receive shipment on time, please make sure your address is entered correctly, orders placed with different billing or different name on credit card may take longer since we need verification. Lookout for emails for any out of stock notices, Verification requests and use correct abbreviations. We will ship to the address provided so please make sure you have entered the correct shipping address. We are not responsible for orders delivered to the incorrect address if the incorrect address is entered. if orders are sent back due to the wrong address you will have to pay for shipping charges to re-ship.

 

If you realize that you entered your shipping address incorrectly, please contact as soon as possible. We will do our best to fulfill you request and change the address.  If we are unable to, we do not take responsibility for the incorrect information.

We do not hold responsibility for packages lost by USPS or UPS. We highly recommend purchasing Route protection (from damage, loss or theft) at checkout. If you purchased protection and your order was lost stolen or damaged you can file your claim here https://claims.route.com/

If you purchased USPS as your shipping option and your tracking information states that your package was delivered and you have not received it (lost/stolen). You must take this up with the United States Postal Service. You can file your claim here https://www.usps.com/help/missing-mail.htm

If you purchased UPS as your shipping option and your tracking information states that your package was delivered and you have not received it (lost/stolen). You must take this up with the UPS. You can file your claim here https://www.ups.com/us/en/help-center/claims-support.page